Delete your Hamio Market account

This page explains how to delete your account and what happens to your data.

Delete from the app (fastest)

Open Hamio Market and go to Profile.
Tap Settings, then Delete account.
Read the warning and tap Delete permanently.

Your account is closed immediately and you are signed out on all devices.

Delete without the app

If you no longer have the app or cannot sign in, email support@hamiomarket.com from any address with:

the phone number registered to the account (with country code), and
the subject line "Delete my account".

To make sure the request comes from the account owner we will send a one-time code to that phone number and ask you to reply with it. Once confirmed, we start deletion within two business days.

What is deleted

Your profile: phone number, nickname, photo, social sign-in links, neighbourhoods and location history.
Your listings, community posts, stories, group memberships, job posts and reviews you wrote.
Your chats, including photos and voice memos you sent, and any live location data.
Your points, invite codes, notification settings and device tokens.
Your seller or advertiser application, if any.

Deletion is completed within 30 days. Copies in backups are overwritten on the normal backup cycle.

What may be kept

Purchase, payment and invoice records from HAMIO Shopping or advertising, for the period required by Nepali tax and accounting law.
Reports and moderation records needed to prevent abuse, without your profile details.
Messages you sent in a chat stay visible to the other person as sent by a deleted user.

Before you delete

Complete or cancel any open HAMIO Shopping orders; deletion cannot proceed while a payment is held.
Points and rewards are lost and cannot be restored.
The same phone number can be used to create a new account later, but nothing from the old account comes back.

Questions: hamiomarket.com/support